Hi,
First of all, we would like to thank you for your interest in and use of our products. We appreciate that and are also the motivation for us to try to bring the best products to our customers. However, there are some things we cannot predict, such as the impact of COVID-19. We are writing this email to inform you that our mask production is overloaded, because the number of masks across the country is so high we have a severe shortage of materials. We do not conceal information and all customers are aware of the clearest information. A mask you order is made 7-10 days because they have to print artwork created by our designers for you, which is more sophisticated than a regular mask. However, at present, the demand for masks is increasing, raw materials and operating capacity are not met. This will make the production process a bit longer. We - a UK company - will always commit to do our best to bring the best products to our country. Moreover, shipping units will take 15-18 days to transport due to the lack of labor. The estimated time we can deliver the mask to you is about 20-25 days. We are sorry for the inconvenience. We will all offer free filters . We truly apologize for the inconvenience we have committed to do in our best. We hope to receive your sympathy, which is also a great source of motivation for us.
Best Regards